xe99 Privacy Policy

Introduction

xe99 ("we", "us", "our") operates the online gaming and betting platform available at xe99.ws. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information provided by users ("you", "your") when you access or use our platform. By registering an account or using any service on xe99, you acknowledge that you have read and understood this policy.

This policy applies to all individuals who access xe99 from Bangladesh and any other jurisdiction where our services are available. We are committed to handling your data in a responsible, transparent, and secure manner in compliance with applicable data protection principles.

Information We Collect

When you register and use xe99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number, and photograph for KYC verification purposes.
• Contact information: email address, mobile number (including bKash/Nagad/Rocket-registered numbers), and residential address in Bangladesh.
• Account credentials: username and encrypted password stored using industry-standard hashing algorithms.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g., bKash wallet number, Nagad account), and transaction history.
• Technical and usage data: IP address, device type, browser information, pages visited, games played, session durations, and Bangladesh Standard Time (BST, UTC+6) timestamps.

We collect this information directly from you during registration, through your ongoing use of the platform, and automatically through cookies and similar tracking technologies embedded in the xe99 website.

How We Use Your Information

xe99 uses the personal information we collect for specific, legitimate purposes. We do not sell your personal data to third parties. The primary purposes for which we process your information include:

• Account management: creating and maintaining your xe99 player account, processing identity verification (KYC), and managing account settings.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Responsible gaming compliance: monitoring gameplay patterns to identify signs of problem gambling and enforcing deposit limits, time-out periods, or self-exclusion as required.
• Customer support: responding to your inquiries, resolving disputes, and providing technical assistance in a timely manner.
• Marketing and promotions: sending you relevant bonus offers, xe99 promotional updates, and news about new games — but only where you have consented to receive such communications.
• Legal and regulatory obligations: complying with anti-money laundering (AML) requirements, fraud prevention measures, and any applicable laws governing online gaming activities in Bangladesh.

Cookies and Tracking Technologies

xe99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us recognise returning visitors, remember your preferences, analyse site traffic, and serve relevant content. By continuing to use xe99 after being presented with this notice, you consent to our use of cookies as described herein.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may configure your browser settings to reject cookies; however, doing so may affect certain features of the xe99 platform, such as staying logged in or accessing personalised promotions.

Sharing Your Information

xe99 does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating xe99, including payment processors (bKash, Nagad, Rocket), identity verification services, and platform infrastructure providers. These partners are contractually bound to protect your data and may only use it for the specific services they provide to xe99.
• Legal authorities: law enforcement agencies, regulatory bodies, or courts when we are legally required or permitted to disclose your information, such as in response to a valid court order, AML investigation, or fraud inquiry.
• Business transfers: in the event of a merger, acquisition, or sale of xe99 assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

In all other circumstances, your personal information remains strictly within xe99 and is not disclosed to any external party without your explicit consent.

Payment Data and Financial Privacy

xe99 takes the security of your financial data with the utmost seriousness. When you make deposits or request withdrawals through supported payment channels — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — we collect only the minimum financial identifiers necessary to complete the transaction. We do not store complete card numbers or full mobile banking credentials on our servers.

All financial transactions on xe99 are processed through encrypted channels. Transaction records are retained for a minimum period required to comply with applicable financial regulations and AML obligations. Your financial data is never shared with third-party advertisers or marketing platforms.

Your Rights as a User

xe99 respects your rights over your personal data. As a registered player on our platform, you have the following rights, which you may exercise at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right of rectification: you may request correction of any inaccurate or incomplete personal information held in your xe99 account.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal obligations that require us to retain certain records.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to withdraw consent: where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team using the email address provided at the bottom of this page. We aim to respond to all data rights requests within 30 days of receipt.

Data Security Measures

xe99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure password hashing, access controls restricting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While xe99 takes reasonable and diligent steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your xe99 account, to keep your login credentials confidential, and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Third-Party Services

The xe99 platform may integrate with or reference third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment processors. These third parties operate under their own privacy policies and data handling practices. xe99 is not responsible for the privacy practices of third-party service providers, and we encourage you to review their policies independently. We only share the minimum data necessary with each provider to deliver the service requested.

Children's Privacy and Age Restriction

xe99 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any service on xe99. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information from our systems. Parents and guardians are encouraged to monitor the online activities of minors and to use appropriate parental control tools to prevent access to gambling platforms.

Changes to This Privacy Policy

xe99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of xe99 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your information. If you have concerns about any changes made to this policy, please contact our support team before continuing to use the platform.